Fidelio Suite 8 GMS-Integration With ProCampaign^®

Guest Pre- and Post-Stay Messaging (GMS) is one of the most successful marketing instruments for hotels. Through clever automation, you can use relevant occasions for e-mail marketing or messaging to get in touch with your guests and provide them with relevant content at any time. Thus, you use the existing potential of your guests and contribute to an increase of your turnover and the satisfaction of your guests.

Accompany Your Guests Before, During and After the Stay Thanks to Fidelio Suite 8 GMS Integration

As an optimal extension, ProCampaign^® connects to your Fidelio Suite 8 PMS. The flexible data structure of ProCampaign^® and the flexible interfaces allow you to consolidate all data records and easily integrate additional applications.

Remove data silos: Integrate your Fidelio Suite 8 PMS into the central ProCampaign^® database and thus consolidate all data from various sources. Get a 360° view of your guests and build on your success thanks to individualized pre- and post-stay communication.

Become a Comprehensive Travel Companion from Pre-stay to Post-stay

Accompany your guests along the entire guest journey in real time thanks to marketing automation. Use relevant occasions for the automated dispatch of individual content and provide exactly the information that is relevant at that point in time.

Through the connection to Fidelio Suite 8, ProCampaign^® is always informed about the current status of hotel bookings. In ProCampaign^®, predefined workflows trigger event-related emails - and all this is done completely automatically: booking confirmations, pre-stay communication with relevant hotel information, possible additional services and weather forecasts for the day of arrival. Increase the excitement of your guests.

Even after the check-out, there are many opportunities to stay in touch with your guests via post-stay messaging - provided that they have given their consent to being contacted. Thank your guests for their visit, ask for feedback and make recommendations for the next stay.

Surprise Valuable Guests With Personalized Coupons

Create incentives for further bookings with personalized coupon codes that you can manage directly in ProCampaign^® and send by e-mail.

Designing Tomorrow Today: Fidelio Suite 8 and ProCampaign^®

The Fidelio Suite 8 Hospitality Platform connects all areas of the hotel infrastructure and ensures a constant flow of data within the hotel. At the heart of every hotel is the property management system, where all relevant information about the hotel and its guests flows in.

ProCampaign^® is the comprehensive customer data and customer engagement platform that enables hotels to consolidate guest data from all properties and provide a unified view of the customer. The integrated modules enable marketers and email marketing managers to get to know their guests in detail and engage them with relevant content at any time: via analysis, evaluations, target group selections, surveys, hotel ratings and reviews, marketing campaigns, competitions, automated hotel recommendations and much more.

In addition to integrated e-mail marketing, ProCampaign^® enables the integration of messaging applications that can be used to send other types of Guest Pre- and Post-Stay Messages.