Fidelio Suite 8-Integration

The hotel, the holiday region as a second home. For hoteliers and tourism managers, the aim for continuous guest loyalty is at the very top of the agenda. The road to a completed booking leads through the virtuoso handling of customer data. Here, the industry is faced with the challenge of handling personal data in compliance with GDPR and developing industry-specific customer loyalty programs.

Designing Tomorrow Today: Fidelio Suite 8 and ProCampaign^®

Booking behavior has changed considerably in recent decades, not least due to the existence of booking portals, increasing transparency and rising price sensitivity. Hotel guests no longer book accommodation, but experiences. Additionally, they want to be rewarded for their loyalty.

Successful hotels are those that react to this demand. Success comes to those who skillfully use the knowledge from existing data, increase data quality and transform a satisfied guest into a loyal, returning guest through individualized communication.

Accompany Your Guests Before, During and After Their Journey Thanks To Fidelio Suite 8 Integration

Remove data silos: Integrate your property management system into the central ProCampaign^® database, bringing together data from multiple sources. Get a 360° view of your guests and increase your success through individualized customer communication.

As an optimal extension, ProCampaign^® fits seamlessly into your Fidelio Suite 8 Hospitatity PMS. The flexible data structure of ProCampaign^® and the flexible interfaces allow you to consolidate all data and easily integrate additional applications.

Become a Comprehensive Travel Companion From Pre-stay to After-stay

Accompany your guests along the entire customer journey in real time thanks to marketing automation. Use relevant occasions to automatically send individual content and provide exactly the information that is relevant at the time. Through the integration of Fidelio Suite 8 Hospitality, ProCampaign^® is always informed about the current status of guest bookings. Predefined workflows trigger individualized e-mails in ProCampaign^®: booking confirmations, pre-stay communication with relevant hotel information, additional services and weather forecasts for the day of arrival. This helps you to increase the excitement of your guests.

Even after their stay, there are many opportunities to stay in touch with your guests - provided they have given their legally compliant consent. Thank your guests for their visit, ask for feedback and make recommendations for a new stay.

Create Relevance

Get to know your guests better and gain valuable insights into their interests and preferences. Use this information for even more relevance in your communication. You can also create incentives through personalized coupon codes that you manage in ProCampaign^® and send by e-mail.

Fidelio Suite 8 and ProCampaign^® - a Dream Team

The Fidelio Suite 8 Hospitality platform connects all areas of the hotel infrastructure and ensures a constant flow of data within the hotel. At the heart of every hotel is the property management system, where all relevant information about the hotel and its guests flows in.

ProCampaign^® is the comprehensive customer data and customer engagement platform that enables hotels to consolidate guest data from all properties and provide a single view of the customer. The integrated modules enable marketers and CRM managers to get to know their guests in depth and offer a unique experience at all times: via evaluations, analyses, surveys, hotel ratings and reviews, marketing campaigns, competitions, automated hotel recommendations and much more.